PRIVACY POLICY
At Wire and Bead, I am committed to maintaining the trust of any visitors to my website and all customers. I will never share your personal details, and I’ll never use your personal details without your express permission. I’ve created a Privacy Policy to explain what information I collect and how I use it, and also what I do to keep it all secure.
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Wire and Bead.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or Amazon or any third party services you access through Etsy or Amazon. You can reference the Etsy Privacy Policy and Amazon Privacy Policy to learn more about their privacy practices.
Wire and Bead is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Wire and Bead may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10.08.2012 (revised May 2018)
Consumer Information:
To fulfil your order, you must provide me with certain information (which you authorised Etsy or Amazon to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you are ordering. When you purchase a product your name, address, email and contact number will be stored online by Etsy or Amazon. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
These third parties are fully GDPR compliant, and be assured that your details are safe. I will only ever use your contact details for the purpose you provided them to me for e.g. to email a product out to you.
For accounting purposes, your details will be held on securely online, within each of these websites, however they will not be used for any other reason, and I would never share your contact details without your express consent. Any paper copies of your details will be destroyed securely after use.
Access to your personal information:
You are entitled to view, amend or delete the personal information that we hold. Email your request to me at christine.wireandbead.co.uk
Why I Need Your Information and How I Use It
As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support.
When you have provided your affirmative consent, which you may revoke at any time.
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy and Amazon Seller Policy and Terms of Use.
I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Amazon Seller Policy Terms of Use.
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
I share information with Etsy and Amazon as necessary to provide you with my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use and Amazon Seller Policy and Amazon Terms of Use
Service providers – I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies i.e. Royal Mail. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws – I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access – You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Security
I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How to Contact Me
For purposes of EU data protection law, I, Christine Margaret Wormleighton, am the data controller of your personal information. If you have any questions or concerns, you may contact me at christine.wireandbead@gmail.com alternately, you may mail me at: 46 The Gables, Cottam, Preston, PR4 0LG Lancashire, UK
Links to privacy policies:
Etsy – https://www.etsy.com/uk/legal/privacy/
Amazon -https://www.amazon.co.uk/gp/help/customer/display.html/ref=footer_privacy?ie=UTF8&nodeId=201909010
Paypal – https://www.paypal.com/en/webapps/mpp/ua/privacy-full
Dropbox – http://www.dropbox.com/en_GB/privacy
COOKIES
How we use cookies:
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
TERMS & CONDITIONS
Shipping & Processing time
The time I need to prepare an order for shipping varies, most are dispatched day after ordering and wherever possible on the day of ordering.
Estimated shipping times
United Kingdom: 1-3 business days
North America: 5-7 business days
Europe: 3-5 business days
I’ll do my best to meet these shipping estimates, but can’t guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Cancellations:
I don’t accept cancellations, but please contact me if you have any problems with your order.
The following items can’t be returned or exchanged:
Custom or personalised orders
Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please obtain a proof of posting at the Post Office before posting, refunds will not be given if an item gets lost in the post and you have no proof of posting.
